If you remember what email address is associated with your old account, you can login to Origin with it and download your content from your game library. The associated content will be in the game library of an Origin account tied to the email address you used on the site, even if you never used Origin yourself at the time. If you previously registered your product code(s) on the old Sims 3 site ( or ), the code will read as used because Origin and that site share information. Please keep in mind that product codes cannot be removed from one account to free them up for another. The letter o and number zero can look the same, as can the letter i and the number one, etc. If you're not sure how to redeem a code, please read this article:īefore trying any other troubleshooting, please confirm that you're entering the correct code. Information, Guides and Announcements for the EA app.
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